FAQs

FREQUENTLY ASKED QUESTIONS

1). What is departures.co.uk?

Departures.co.uk is an online service which allows you to look for and browse through flight connection between your departure location and your desired destination. It gives you the possibility to check the offers of all major airlines in the world and choose the cheapest or the most convenient connection.

2). How does it work?

Very easy. All you need to do is to provide us with the information about where you want to go, choose a departure location, your preferable dates and indicate whether it’s supposed to be a single or return ticket. Once you’ve got all this figured out, click ‘search’ button to see the offers. If you want to book a certain connection, clik ‘select’ button and you will be redirected to the carrier’s site, where you can finalize your booking. Sometimes, when there are no direct flights, more than one booking will be necessary.

3). Where can I book my tickets?

Departures.co.uk is just a search engine. We do not sell tickets. In order to book a ticket, you will have to go to a particular airline’s website. You can go there by clicking on ‘select’ button or ‘go to [airline’s name]’ link.

4). Some of the results come with the next “2 bookings” or “3 bookings”. What does it mean?

It means that in order to get from point A to point B, you will have to make several bookings, and not just one. Usually, it allows you to save more money.

5). How much do I have to pay for the service?

Nothing. The flight search engine is completely free of charge. Feel free to use it as often as you wish.

6). I clicked on a flight offer, but there is no price. What’s wrong?

We do what we can to make the whole searching process as simple as possible to you. That’s why we try to include the ticket prices for every offer, but sometimes it is not possible. If that happens, you are always given information about where to go (“go to [airline’s name]”) to find out about the prices. We are sorry for the inconvenience.

7). Does the price include all the charges?

Yes. The prices given next to flight offers are always for one adult, and they include all taxes, fees and airport charges. To find out the ticket prices for children and babies, go to a particular carrier’s website.

8). Is it safe to travel by plane?

Yes, of course it is. In fact, aircrafts are considered the safest and most reliable means of transportation. However, to increase the feeling of safety, remember to always adhere to aircraft and ground crew’s instructions and remember about the regulations concerning your baggage.

9). Is it safe to travel by plane when pregnant?

Yes. It is considered safe to travel by air up to 32^nd week of pregnancy. Provided the pregnancy develops normally, there is no contraindication to travelling by plane. However, if you travlled by air during the last month of your pregnancy, there could be a risk that a baby will be born prematurely. If it is absolutely necessary for you to take a flight in the final stage of your pregnancy, you are advised to consult your physician first.

10). What are the things I’m not allowed to take on board?

You are not allowed to bring any firearms, knives, daggers, explosive materials, some sport equipment, flammable equipment and other dangerous articles. Besides, there are strict regulations concerning taking liquids on board. For more information read our article about baggage advice and prohibited items.

11). I feel kind of tired whenever I travel by plane. Is there something wrong?

You are probably experiencing the effects of the so called jet lag. It’s a feeling of discomfort and fatigue that sometimes occurs when travelling by plane and crossing two or more time zones too quickly. For more information about the symptoms and how to deal with it, read our article about jet lag.

12). I didn't receive my flight confirmation. What do I do?

As it was mentioned earlier, Departure.co.uk does not deal with selling tickets, or any related problems the users may have when booking. Deperture.co.uk was founded with an intention to create an unbiased, user-friendly site to provide the internet users with simple facts and information on ticket offers, the cheapest and most suitable connections and travel-related guidelines. That's why, users experiencing any problems with booking or cancelling tickets are advised to turn to a specific vendor directly.

13). How do I find cheap flight connections?

The earlier you look for tcikets, the more likely you are to find some really huge discounts. Remember that flights don't operate on a daily basis, so it would be a nice idea to check for various dates, especially in the middle of the week. Another thing worth remembering is that you are highly unlikely to find a really cheap flight connections during partucular seasons, like Christmas, New Year's Eve or in the middle of a holiday season. Cheap prices are often connected with restrictions in flight fares. Some of them tend to have requirements concerning minimum or maximum stay. You should also keep in the back of your head the information that it is not usually permitted to change, cancel or cancel the reservation with the cheapest fares.

14). I have a question that has not been covered in the FAQs section yet. What do I do?

Go to the contact section on this page, and use the form to send your question. We do our best to provide all the answers as quickly as possible.